Authorised Service Provider 0844 800 2835

Toshiba laptop repairs process

If your Toshiba laptop needs repair, here's what to do -

  1. Call TOPAZ on 0844 800 2835 between 09:00-17:30 Mon-Fri or complete the on-line Service Request and we will call you.
  2. We will confirm the details of the equipment and fault symptoms, and issue you with a Returns Authorisation Number (RAN)
  3. Send your laptop to TOPAZ at the address below WITH THE RAN NUMBER CLEARLY VISIBLE on the package:

    Topaz Support Ltd
    Apsley House,
    Riseley Business Park
    Basingstoke Road
    Riseley
    Reading
    RG7 1NW
  4. The equipment must be securely and properly packaged. See our packing guidelines.
  5. If required, TOPAZ can arrange collection for a nominal fee. This is free of charge for warranty repairs.
  6. We will let you know when your laptop has arrived at our workshop.
  7. The fault will be assessed and repaired. Chargeable repairs are normally assessed within 2 days of receipt at our workshop and your authorisation is required before work proceeds.
  8. TOPAZ will inform you of any delays due to parts availability, etc.
  9. TOPAZ will inform you when your laptop is ready and confirm despatch to you by next business day carrier. Return carriage for warranty repairs is free of charge within UK Mainland.
 

The Topaz Service Promise...
 

Topaz is the UK's leading repairer of Toshiba laptop and notebook computers. We are a Toshiba Authorised Service Provider and service only Toshiba computers.

 

"For upgrades and repair,
in or out of warranty, you can entrust your Toshiba to Topaz"

Warranty Repairs

TOPAZ will use its best efforts to repair your faulty laptop within 3 business days of the day following its receipt, subject to parts availability. This is an enhancement to the normal Toshiba warranty terms and conditions. Collect & Return (inc packaging) within mainland UK is included free of charge.

 

Non-Warranty Repairs

TOPAZ will promptly repair your laptop at competitive rates, subject to parts availability.

 

If required, TOPAZ can arrange collection from any mainland UK location. Same day collection if requested before 12 noon. There is a nominal fee for this service

 

And..

We will fit memory, wireless network or any other hardware upgrade that you require, FREE OF LABOUR CHARGE whilst your laptop is in for repair, subject to parts availability.

 

We will keep you informed of the repair status at all times.

 
Topaz Service Promise